30-Day Return Policy
If you’re not completely satisfied, you can return your order for a full refund within 30 days from date of purchase. Items eligible for refunds must be unworn, unused, unwashed, undamaged, and in their original, re-saleable condition with all retail packaging intact. We do not offer exchanges.
Return Process:
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Email us at support@fidlock.us to request a return (including your order number).
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Please don’t ship items without authorization – unauthorized returns will be sent back.
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Once received and inspected (1–3 business days), we’ll process your refund and notify you by email.
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Funds typically post within 7 business days, depending on your bank, and may take up to 10 additional business days to appear in your statement.
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You’ll get an email when we receive your return and another when your refund is approved and processed.
Outlet Items:
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Only regular-priced items are eligible for refunds; outlet items are final sale.
Gifts:
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If your order is shipped directly as a gift, you’ll receive a gift credit once the item is returned.
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If not marked as a gift and sent to the purchaser, the refund goes to the original buyer.
Late or Missing Refunds:
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Check your bank account and contact your card issuer first – processing times vary.
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If still unresolved, reach out to support@fidlock.us.
Need help?
Email us at support@fidlock.us
(Monday–Friday, 9 am–5 pm EST)
Thanks for choosing Fidlock USA!
